joya9 cacino Privacy Policy

This privacy policy ("Policy") applies to the joya9 cacino platform and all related services. It takes effect when you visit our website, create an account, or use any of our services.

joya9 cacino treats user privacy as a top priority. We believe that ensuring user consent and transparency at every step of data collection and use is a core responsibility.

This platform is for people aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor is using our services, that account will be closed immediately and any collected data will be deleted.

2.1 Information You Provide Directly

Information you provide yourself when registering an account and using the platform:

• Full name and date of birth
• Mobile number and email address
• Username and password
• National identity card or relevant documents for identity verification
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device type
• Browser information and operating system
• Time of site access, time spent, and pages visited
• Session data collected through cookies and similar technologies
• Referral source — meaning where you came from before reaching our site

2.3 Transaction and Gaming Activity Information

Your deposit, withdrawal, and gaming history is stored in our system. This includes transaction amounts, dates, methods, and account balance changes. This information is used to ensure account security and to resolve any disputes.

2.4 Information Received from Third Parties

Limited information may be collected from trusted third parties for identity verification or fraud prevention purposes. Such collection is always done in compliance with applicable law.

joya9 cacino uses collected information for the following specific purposes:

Before using your information for any purpose beyond those listed above, your separate consent will be sought. We never sell your information to third parties.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser or on your device. joya9 cacino uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
• Performance cookies: Used to understand which parts of the site are used most and to improve speed and performance.
• Preference cookies: Used to remember language settings and personal preferences.

4.2 Cookie Controls

You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may limit some core functionality of the platform.

joya9 cacino does not sell or rent your personal information. Information may be shared with third parties only in the following limited circumstances:

5.1 Payment Processors

Necessary information is sent to the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, and Upay. These providers follow their own privacy policies and may only use that information for processing transactions.

5.2 Technology and Service Partners

Some trusted technology partners assist with operating the site. They are contractually bound to follow our data protection standards and may not use that information for their own purposes.

5.3 Legal Requirements

Limited information may be provided when required by a court order, a lawful request from an investigating authority, or to comply with applicable law. Even in such cases, we only provide what is legally required.

joya9 cacino has put in place multiple technical and organisational measures to protect your information:

• SSL Encryption: All data transfers are encrypted via SSL technology, making it impossible to read information during transmission.
• Server Security: Our servers are in a secure environment and undergo regular security audits.
• Access Controls: Only authorised staff can access your information, and only for specific, necessary purposes.
• Password Hashing: Passwords are never stored in plain text — they are kept in an encrypted format.
• Activity Monitoring: Automated systems are active to detect suspicious logins or transactions.

No one can guarantee 100% security on the internet. However, we take every precaution, and if a data breach occurs, we act quickly in accordance with applicable law and notify affected users.

As a user of the joya9 cacino platform, you have the following rights:

7.1 Right to Know

If you want to know what information we hold about you, contact our support team. This request can be made via 24-hour live chat or email.

7.2 Right to Correction

If your account information is incorrect, you can request a correction. The correction will be processed after identity verification is completed.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

If you do not wish to receive marketing communications, you can unsubscribe at any time. However, it is not possible to stop communications that are necessary for account management and transactions.

7.5 Right to Close Your Account

You can request to close your account at any time. This will be handled in line with our responsible gaming policy. To learn more, visit our Responsible Gaming page.

How long your information is kept depends on the type of data and the purpose for which it is stored:

• Account information: Retained while the account is active and for the legally required period after it is closed.
• Transaction records: Kept for a set period in compliance with financial regulations.
• Customer support history: Kept for issue resolution needs and legal protection.
• Marketing preferences: Retained until you unsubscribe.

When the information is no longer needed, it is securely deleted or anonymised so that no individual can be identified from it.

joya9 cacino may update this privacy policy from time to time as needed. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notification will be shown when you log in to the platform.
• The "Last Updated" date at the top of the page will be changed.

If you continue using the platform after changes are made, you will be considered to have agreed to the new terms. We therefore recommend reading this page regularly.

If you have any questions about this privacy policy, contact our support team — live chat and email support in Bengali and English is available 24/7. You can also check our Frequently Asked Questions (FAQ) section for answers to common questions.

If you have any concerns, requests, or complaints about this privacy policy, please get in touch with us:

• Live Chat: Talk to us directly 24/7, in Bengali and English
• Email: [email protected]

We are committed to responding to your request as quickly as possible. For complex data protection requests, identity verification may be required.